Can someone help please?
I've setup a calling cards using Cisco standard TCL to communicate with Porta billing, a caller have to dial Sydney's DID number but not all caller can get through, these are the issues I'm having:
â¢ No less than 9 digits PIN get to be used.
â¢ Some users can not get through; the IVR says welcome and stops there, nothing happing.
â¢ Other users, it's just perfect for them no problem
To start with we thought, it's related to a specific carrier, but it's not as from what we experienced, different number belong to a different carriers from the same are having these issues, ie some work and some not. I'm very new to TCL, you can say I know nothing, yet I need to find urgent solution, any urgent help greatly appreciated.