Unity Connection Directory Handler

Unanswered Question
Aug 11th, 2008

Hi all, can anyone plz provide me a detailed steps for configuring an example of an Automated Attendant using the System call Handler or even some samples of AA

Note that i'm using Unity Connection Connection 2.1

Thanks for all it will really help me


I have this problem too.
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jbarcena Mon, 08/11/2008 - 07:13

Well, it's actually pretty simple. If you want to dial an extension that the AA will answer you can setup a CTI Route Point that is Forwarded All to VoiceMail. Then in Unity Connection create a Directory Handler that will have the same extension that the CTI RP and just record the greeting that you want for the AA.



cg100668 Wed, 09/10/2008 - 08:36

Hi Jorge,

What I understood from your mail is that when someone calls the route point number, he will hear a greeting recorded and the caller can dial the extension number of any internal user and can reach that extension number. What about something like "press 1 for department A, press 2 for department B, press 3 for department C, etc.

How is this possible?


Jaime Valencia Wed, 09/10/2008 - 08:40

yes, it's possible

the option is caller input, once you get to the page just configure the behavior per key



if this helps, please rate

Seifeddine-Tlili Wed, 09/10/2008 - 08:41

Hi, regarding this you have to create 3 directory handler

One that will handle the calls for the first department

One that handle the calls for the second department

And the last one will just point to those directory handler using the Input Keys.

Hope it will helps


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