CRS Editor: set a ddbb data as a user variable to use it as a resource

Unanswered Question

Dear all,

I am using IPCCX 5.0(2) Premium version.

In a local database we have loaded some data, among which there are some agents' Extension and UserID.

We can get from the ddbb for an specific agent both data as a String.

I would like to use any of them in the Select Resource Step to drive the call to that agent, but I don't know how.

Please, could anybody help me with this matter.

Thanks a lot.

/Amaia Lesta

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