I am using IPCCX 5.0(2) Premium version.
In a local database we have loaded some data, among which there are some agents' Extension and UserID.
We can get from the ddbb for an specific agent both data as a String.
I would like to use any of them in the Select Resource Step to drive the call to that agent, but I don't know how.
Please, could anybody help me with this matter.
Thanks a lot.