Listening to MOH

Answered Question

We currently have an XM Satellite Radio plugged into our UC520 to serve as our MOH. On our old phone system, we could listen to the music through the phone speaker. Is there a way to listen to the MOH through the speaker on the IP phone?

Correct Answer by Michael Owuor about 8 years 8 months ago

Hi Richard,


Unfortunately there is no feature that does this. One would have to put a call on hold in order to hear MOH. If this is a desirable feature, I would suggest contacting your local Cisco Account team to submit the feature request.


Regards,

Michael.


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Correct Answer
Michael Owuor Mon, 08/11/2008 - 05:01
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Hi Richard,


Unfortunately there is no feature that does this. One would have to put a call on hold in order to hear MOH. If this is a desirable feature, I would suggest contacting your local Cisco Account team to submit the feature request.


Regards,

Michael.


Jonathan Schulenberg Mon, 08/11/2008 - 16:42
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Also: XM likely does not provide you rights for anything further than personal use so using it as a MoH source is likely illegal. You may wish to discuss with your attorney to identify what rights you have licensed and what risk you are assuming.


And yes, I know it's BS but Muzak (or whomever you prefer) isn't that much more expensive and then you're covered.

john-wade Thu, 08/28/2008 - 06:53
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If you have XM for businesses, it is legal. See the FAQ at http://www.xm4biz.com/ (I know because i just installed it at a customer location). If you want to listen to it over the phone's speaker, you need to create a service. For the service URL, input this = RTPMRx:239.1.1.1:16384:60


Where 239.1.1.1 matches your multicast ip address. 16384 is the port number of the stream (you may have to sniff this). And the :60 is optional, and is the volume %.

Jonathan Schulenberg Thu, 08/28/2008 - 09:03
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Very good info on the service URL. How do you stop it once you've started it? Will it stop on an incoming call?

john-wade Thu, 08/28/2008 - 09:08
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You can press the Exit button, the Services button, or the speaker button. It does not stop when someone calls, but it does ring over the music.

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