Fixed MOH on CCM6.1

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Aug 11th, 2008
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I've plugged in the external stereo into the sound card, added the fixed media resource as per Features & Services guide but still only beeping when on-hold.

Any clues?


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Michael Owuor Mon, 08/11/2008 - 05:06
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Hi Richard,

Whenever you get the tone on hold, you can almost be certain that the issue is that the phone that is hearing the tone does not have access to a MOH resource. So at a minimum, check the Media Resource Group and Media Resource Group List configuration to make sure that the phone has access to the resource.

Hope this helps.




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