Solved: Wierd parallel hunt group problem sccp

davieshuw · ‎08-11-2008

Hi. Im getting something odd happening when configuring parallel hunt groups on my uc520:

Here are the command's ive entered and the error output:

Enter configuration commands, one per line. End with CNTL/Z.

UC520(config)#voice hunt-group 1 parallel

UC520(config-voice-hunt-group)#final 42

UC520(config-voice-hunt-group)#list 21,22

Number 21 is not a valid voice register dn. Re-enter 'list.'

And here are the DN's im trying to use with this group:

ephone-dn 6 dual-line

number 21

pickup-group 1

label Switchboard

description 21

name Switchboard

call-forward busy 22

call-forward noan 22 timeout 10

ephone-dn 14 dual-line

number 22

pickup-group 1

label Andrew

description 22

name Andrew

call-forward noan 21 timeout 10

Any ideas??

kelvin.blair · ‎08-11-2008

It isn't until CME 4.3 that parallel hunt groups is supported for SCCP phones. UC520 is only shipping with 4.2 and the latest version on Cisco Website unless changed today is 4.2.8. In this version and below it was only for sip phones.

However, you can use the bcast.tcl script that has been referenced on this site a bunch. Just do a search and you will find it. It will do what you are looking for or you can wait until Cisco finally decides to release the 4.3 version of UC520.

View solution in original post

Jesse Drohen · ‎08-11-2008

Try using an â€œephone-huntâ€ rather than a â€œvoice hunt-groupâ€.

Thanks,

Jesse

kelvin.blair · ‎08-11-2008

It isn't until CME 4.3 that parallel hunt groups is supported for SCCP phones. UC520 is only shipping with 4.2 and the latest version on Cisco Website unless changed today is 4.2.8. In this version and below it was only for sip phones.

However, you can use the bcast.tcl script that has been referenced on this site a bunch. Just do a search and you will find it. It will do what you are looking for or you can wait until Cisco finally decides to release the 4.3 version of UC520.

davieshuw · ‎08-11-2008

hi mate cheers, i've seen that script around but I haven't got a clue how to impliment it!

I may just wait until 4.3 for that function

thanks

dual_line · ‎08-12-2008

If you dont want to upgrade you could always try implementing a pseudo broadcast hunt group using an overlay dn on each group member's phone. eg.

ephone-dn 1

description 'Forward all to Hunt Pilot'

number 1100

call-forward all 1001

ephone-dn 2

number 1000

ephone-dn 3

description 'hunt group member 1'

number 5001

ephone-dn 4

description 'hunt group member 2'

number 5002

ephone 1

button 1o3,2

ephone 2

button 1o4,2

ephone-hunt 1 sequential

description 'Pseudo Broadcast Hunt Group'

pilot 1001

list 1000

Hope this helps, please rate if useful

davieshuw · ‎08-12-2008

Hi mate,

that looks interesting, but woud the call forward all have to be applied to my reception 7931 phone as I would ideally like it to ring?

dual_line · ‎08-12-2008

I used this config to forward a call that wasn't answered on a receptionist's phone into the pseudo hunt group. eg.

ephone-dn 5

description 'receptionist'

number 5010

call-forward noan 1001

davieshuw · ‎08-12-2008

ah of course. I'll give this a try and see what happens!

thanks mate