Extension Mobility: Error Message [6]

rameezsardar · ‎08-11-2008

Hi Friends,

I installed CCM 4.2(3) as publisher and subscriber and configured extension mobility as per recommanded method. Issue is when i press service button, i found Extension Mobility service but when i select this service, it gives me error [6] and i am not prompted for username and pin.I configure everything properly mention on study guides etc.

Please suggest me what should i do.

One thing more, please tell me how can i configure extension mobility service in redundancy mode so when publisher goes down, subscriber take the role.

Hoping for your prompt relpy

Best Regards

Rameez

Chris Deren · ‎08-11-2008

Error 6:

Database Error: The Extension Mobility service received an error while trying to communicate with the database

what is your EM service URL defined as?

is it

http://x.x.x.x/emapp/EMAppServlet?device=#DEVICENAME#

Is the device profile associated with the user?

Chris

rameezsardar · ‎08-11-2008

Hi,

thanks for reply. Yes same URL and i configure a user then associate with device profile means all necessary steps for EM to work.

Waiting for your next comments

Rameez

rameezsardar · ‎08-11-2008

Hi,

Now i found that i don't have access to dc directory may be this is because of this.

rameezsardar · ‎08-12-2008

Hi,

Now i can access DC Directory but problem is still there. I found one thing, as per mention in the link "http://www.ciscotaccc.com/voice/showcase?case=K93376036" there should be a LoginService virtual directory in IIS but i don't have even i don't have physical directory "C:\CiscoWebs\LoginService\".

Now tell me if you know any solution for this.

Best Regards

rameezsardar · ‎08-12-2008

The problem is solved thank you guys.

Rameez