I have IPCCE version 5, and I have two CRS machines, for some reason one machine was formatted and we recover it using image from first machine, and it worked fine 100% except one small thing that I need help in it:
When ICM script use the translation route related to the recovered IPIVR machine, instead of route the call for the right agent (if available), then it send it for the queue, and at the PG (VRU PIM), I see an error which states that not able to find the network trunk group id = 1
Actually this network trunk group id = 1 maybe is the prepheral id of the network trunk group that is related to the translation route of the first crs machine (which we take the mirror from it), and maybe this what we have to fix it.
Can any one advise me how to fix this issue?
Do I need to run the translation route wizard again? If yes, from where I have to run it?
Or if someone help me to fix the needed information from the registry of DB, then I am full thanksfull.