Problem with Call Pickup

Unanswered Question
Aug 11th, 2008

Hi Guys,

Our Customer have a one branch that capture the call using the call pickup, but, don't show what branch was captured. The principle the problem is isolated to a specific branch.

Thank You,

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wilsonsant Tue, 08/12/2008 - 03:21

Hi Javalenc,

The Call Pickup Group was the first try and don't solve the problem.

Thank You,

jbarcena Tue, 08/12/2008 - 06:46

I'm not sure to understand the problem...

Are you able to pickup the call or not?

Please elaborate and include as much details as possible.

//Jorge

wilsonsant Tue, 08/12/2008 - 07:19

Hi Jorge,

After delete and created a new call pickup group, the user obtain the call of another branch, but, don't identified that branch the call was capture.

Thank You,

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