Problem with Call Pickup

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Aug 11th, 2008
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Hi Guys,


Our Customer have a one branch that capture the call using the call pickup, but, don't show what branch was captured. The principle the problem is isolated to a specific branch.


Thank You,



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Jaime Valencia Mon, 08/11/2008 - 15:51
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try recreating the pickup group


HTH


java


if this helps, please rate

wilsonsant Tue, 08/12/2008 - 03:21
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Hi Javalenc,


The Call Pickup Group was the first try and don't solve the problem.


Thank You,


jbarcena Tue, 08/12/2008 - 06:46
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I'm not sure to understand the problem...


Are you able to pickup the call or not?


Please elaborate and include as much details as possible.


//Jorge

wilsonsant Tue, 08/12/2008 - 07:19
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Hi Jorge,


After delete and created a new call pickup group, the user obtain the call of another branch, but, don't identified that branch the call was capture.


Thank You,

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