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Problem with Call Pickup

wilsonsant
Level 6
Level 6

Hi Guys,

Our Customer have a one branch that capture the call using the call pickup, but, don't show what branch was captured. The principle the problem is isolated to a specific branch.

Thank You,

4 Replies 4

Jaime Valencia
Cisco Employee
Cisco Employee

try recreating the pickup group

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

Hi Javalenc,

The Call Pickup Group was the first try and don't solve the problem.

Thank You,

jbarcena
Level 9
Level 9

I'm not sure to understand the problem...

Are you able to pickup the call or not?

Please elaborate and include as much details as possible.

//Jorge

Hi Jorge,

After delete and created a new call pickup group, the user obtain the call of another branch, but, don't identified that branch the call was capture.

Thank You,

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