Problems With Unity Transfering Calls To Auto Attendant Console Pilot Point

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Aug 11th, 2008
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We have Unity 4.0(4) and CCM 4.1(3). In our configuration (I didn't design it, I just have to support it) all of the calls that come into our main line get answered by Unity and the users get the whole calling menu. Option 3 of the menu sends the caller to a subsciber that is configured to just ring a "phone" and the Transfer Type is set to Supervise the Transfer. The phone is actually an Attendant Console Pilot Point. Every now and then people will have problems when selecting option 3. Today when someone would hit option 3, the phoen would ring twice and the call would just drop. I changed the Rings to Wait For to 20 and the phone would just ring and ring, but nobody could pick it up. I then changed the Transfer Type to Release to switch and everything worked perfect again. Every now and then it will quit working and I have to switch it back to Supervise. Anyone have ANY ideas of what might be going on? Thanks!

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