08-11-2008 01:42 PM - edited 03-15-2019 12:32 PM
Customer has 10 digit numbers in ccm directory. the phones are 7 digit extensions. the att console does not show line status in this case. If I change the user directory number to 7-digit, then it works.
DOes anyone have away to keep user directory with 10-digit numbers when ext are 7-digit and have line staus work?
thanks
Rob
08-11-2008 01:57 PM
For AC to report proper line state the extension has to the same as the one listed in the corporate directory under user telephone number.
Chris
08-12-2008 04:47 AM
Resolved this by creating an application dial rule which removed the first 3 digits. Now the name search still shows the 10-digit number but the line status is working.
Does anyone know roughly how long it takes for a directory change to show up in the att console? directory has about 1400 names.
I've heard it could take a few hours. If true, is there anyway to speed it up without restarting ccm services ?
thanks
Rob
Rob
08-12-2008 10:08 AM
Check service parameter for AC service.
Default is 3 hours.
/Martin
08-12-2008 11:29 AM
Martin
thanks for the info.
yes - directory sync is set for 3hrs. What is the downside to making it shorter?
Rob
09-05-2008 02:45 PM
I had the same isssue. Ad had +1 608 xxx xxxx.
I created application dial rule to look for number starting with +1608 containing 12 digits and strip off 7 digits in that.
It showed the correct line status as well.
Thanks vincent.
Also after creating the application dial rule, you might want to log-off and log-in again. I wasted 5 min of my time by not doing that.
-senthil
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