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Group ID in the CRS and ICM

bilalghayad
Level 1
Level 1

Hi All;

The Group ID in the "JTAPI Call Control Group" Configuration must be same as the ID of the trunk group at the ICM configuration for the translation route that will be used with the VRU?

Any advise?

Regards

Bilal

1 Reply 1

Not applicable

The trunk group ID (ICM configuration) should match the JTAPI Call control group ID (IP IVR configuration).

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/7x/c7overvw.html

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