I have an issue and that is that i have installed 2 new peripheral gateways of generic type and connected these to cucm6 and ivr5. I today have 2 pg's towards ccm4 and ivr4. Also on the existing pg's i have ctios running and only one instance on the system wich is IPCC Hosted 7.2.5.
My question is that is it possible to use the same instance and ctios on the new pg's?
Why i asks this is that the new pg's will be located in North America and the existing ones in Europe. The ones in NA will also have their own ivr's and cucm6.
Can the agents in NA connect to their pg's and still be on the same instance as the one i Europe? I have installed CTIOS and checked everything but it wont connect to each other. CTIServer is ok and so the pg's pims.
If not possible, how will the system be global if i must use several instances within the same customer since they are spread all over the world?