Extension Mobility Authentication Problems

h.patel · ‎08-12-2008

I have CallManager 4.2(3) integrated with Active Directory. When logging onto EM with an old pin the message authentication error appears. When the pin is changed via CCMAdmin and logging onto EM the message error 23 is seen. Error 23 implies the userid does not exist, clearly this is wrong as it does. When the old pin is re-tried I still see the authentication error message. It appears that it may be trying to authenticate in two different places. I have checked the registry on CallManager for the directory and this is set to true. EM was working previously. I have tried new accounts and resetting TomCat but to no avail. Any assistance would be gladly appreciated.

Jaime Valencia · ‎08-12-2008

i would suggest to re-run the EM plugin. sounds like you ran the tool twice and you're not looking at the right directory or hoteling profile

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

h.patel · ‎08-13-2008

Thanks for the information. I take it that you mean the AD Plugin as opposed to the EM Plugin?

Jaime Valencia · ‎08-13-2008

well, yes i mean AD plugin because there is no EM plugin =)

EM is a service you configure, not a plugin

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

h.patel · ‎10-10-2008

This fault was resolved by rebooting both CallManagers. Thanks to all.