Unity cross server login

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Aug 12th, 2008
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We have 10 Unity integrations, 10 seperate pilot points across 3 servers.

Cross server login works fine except when it tries and locate the home server it says 'one moment please' - this is in a US English prompt, how can I change this to be UK English.

Also how can I setup a single Pilot point for Unity i.e 1 number that will round robin around all the individual Unity pilot points(need it for external access- we only want 1 number advertised externally)....cheers, Jag

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milucero Wed, 08/20/2008 - 11:49
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What version of Unity?

Cross server login is what you are looking for. Take a look here;


Cross-server logon allows administrators to provide subscribers who are homed on different Cisco Unity servers in the same dialing domain with one phone number that they can call to log on to Cisco Unity. When calling from outside the organization to log on to Cisco Unity, subscribers-no matter which is their home Cisco Unity server-call the same number and are transferred to the applicable home Cisco Unity server to log on.

As far as changing this prompt, do you want to cahnge them all, or only this one?

Cisco will only support change them all, but if you fire up the port status momitor dial into the server, and watch teh tool, it will show you the exact file it is playing out, so you might be able to swap that one out...

askq2forum Tue, 10/07/2008 - 13:13
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if one of our primary Unity servers were to fail would it be feasable to assume that its secondary pair should participate in the cross server login. Unfortunetly one of our primarys failed and the secondary did not take calls from cross server logins..Cheers, Jaginder.

ranpierce Tue, 10/07/2008 - 13:50
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According to this it is supposed to work.

If the system is using Digital Networking: Set up Digital Networking. Refer to the “Digital Networking” chapter of the Networking Guide for Cisco Unity Release 5.x at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html. (Note that the settings for Digital Networking are replicated to the secondary server.)

Hope this helps.


askq2forum Wed, 10/08/2008 - 04:07
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Brad, thanks the setting is in on all Unity primary and secondary servers...Jag.

askq2forum Wed, 10/08/2008 - 05:06
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Brad, just done bit of digging around , the options in the dialling domain under SA do not have any of the cross server login options ticked. The Unity Pilot numbers have come across from the Primary but not the other settings. The SA page does not allow me to make changes to that page on the secondary - just can't understand why those settings have not come across?

eschulz Wed, 10/08/2008 - 07:27
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I believe some of those dialing domain settings in the SA are stored in the Registry rather than in the database. Only database entries get replicated.


askq2forum Wed, 10/08/2008 - 11:32
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Hi Eric, any info on where to check that in the registry or is it just via the advanced settings tool?

eschulz Wed, 10/08/2008 - 15:24
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You shouldn't need to go to the registry. The SA does this for you. You'll just need to manually enter the same data in the SA on both the primary and secondary servers.


askq2forum Thu, 10/09/2008 - 04:16
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SA on secondary won't allow input of the settings - should be done on primary only.

eschulz Thu, 10/09/2008 - 07:27
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Ah, right, I recall now. I think you have to failover (make the Secondary active) so that the SA allows edits. I think there is a UI bug for this somewhere but can't find it right now.


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