Cannot add HUM portlets to help desk users

Unanswered Question
Aug 12th, 2008

I am trying to create a Helpdesk view that will be the only view when a users logs in as helpdesk. Things like DFM and Syslog will be there, but I would like to add some HUM apps as well. When I try, HUM is not listed as a source to add portlets from, but if I am logged in as an admin it is there.

Is HUM not allowed to be in the help desk role?

I have this problem too.
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Joe Clarke Tue, 08/12/2008 - 08:05

This is correct. Help Desk users only have access to the following HUM tasks, none of which are available as portlets:

List Pollers

List HUM Managed Devices

List Templates

List Threshold Details

Actions

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