CUCM 6.0.1 install phone types

Answered Question

I recently purchased a cisco 7975 phone and upon trying to create a device for it in my cucm, I do not have 7975 as a choice in the drop "phone type" down list. I have already downloaded the ".cop.sgn" file from cisco's website, and I went through the software installation process on teh OS administration site...


What else do I have to do to get the new phone type installed? Am I missing a step?


Thanks for any help.


Travis

Correct Answer by Rob Huffman about 8 years 7 months ago

Hi Travis,


When you don't find the IP Phone model listed in the Device defaults you can either install the required Device Pack (which adds the Firmware as well) or upgrade to a supported later CCM Version. Here is the minimum required device Pack for the 7975 and CCM 6.0


6.0(1) cmterm-devicepack6.0.1.1102-1

From these release notes;


http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/firmware/8_3_2/english/release/notes/75832.html


The latest Device Pack for CCM 6.0 is


cmterm-devicepack6.0.1.2134-2.cop.sgn


http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=6.0(1.2134)&mdfid=280968161&sftType=Unified%20Communications%20Manager/CallManager%20Device%20Packages&optPlat=null&nodecount=2&edesignator=null&modelName=Cisco%20Unified%20Communications%20Manager%20Version%206.0&treeMdfId=278875240&treeName=Voice%20and%20Unified%20Communications&modifmdfid=null&imname=null&hybrid=Y&imst=N&lr=Y



Here is the ReadMe;


Cisco Unified CallManager Device Package 6.0.1 (2134-2)


Release Notes


http://www.cisco.com/web/software/282074299/18327/cmterm-devicepack-6_0_1_2134-2_readme.html


Installation Instructions



Note: Cisco recommends that you apply this Device Package during a maintenance window.


Procedure



NOTE: Apply this patch to all of your Cisco Unified CallManager servers, beginning with the publisher server and TFTP server.



When applying this Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully. A clusterwide reboot IS NOT required when running to update existing firmware/support.


For Cisco Unified CallManager 6.0, you must do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco Unified CallManager with Cisco Unified CallManager 6.0.


Using your web browser, login to the Cisco Unified Communications Operating System Administration web page

Under the Software Upgrades menu, select Install/Upgrade.

Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.

In the Available Software drop-down box, select the file you downloaded above, and click Next.

After validating the MD5 has the correct value, click Next.

In the Warning box, verify you have selected the correct firmware, then click Install.

Check that you received a Success message.



Note: In order to change the loads manually, you do NOT need to reinstall this Device Package. The new files will be present in the TFTP folder. Go to CCMAdmin->Device->Device Settings->Device Defaults and manually change the name of the load file (for specific device(s)) to the new load and click UPDATE.


Note: If you are rebooting the cluster, the next step does not need to be done.


The Cisco TFTP service now must be stopped and restarted on the TFTP server, then reset the affected devices for them to upgrade to the new load.


Hope this helps!

Rob



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Correct Answer
Rob Huffman Tue, 08/12/2008 - 12:12
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Hi Travis,


When you don't find the IP Phone model listed in the Device defaults you can either install the required Device Pack (which adds the Firmware as well) or upgrade to a supported later CCM Version. Here is the minimum required device Pack for the 7975 and CCM 6.0


6.0(1) cmterm-devicepack6.0.1.1102-1

From these release notes;


http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/firmware/8_3_2/english/release/notes/75832.html


The latest Device Pack for CCM 6.0 is


cmterm-devicepack6.0.1.2134-2.cop.sgn


http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=6.0(1.2134)&mdfid=280968161&sftType=Unified%20Communications%20Manager/CallManager%20Device%20Packages&optPlat=null&nodecount=2&edesignator=null&modelName=Cisco%20Unified%20Communications%20Manager%20Version%206.0&treeMdfId=278875240&treeName=Voice%20and%20Unified%20Communications&modifmdfid=null&imname=null&hybrid=Y&imst=N&lr=Y



Here is the ReadMe;


Cisco Unified CallManager Device Package 6.0.1 (2134-2)


Release Notes


http://www.cisco.com/web/software/282074299/18327/cmterm-devicepack-6_0_1_2134-2_readme.html


Installation Instructions



Note: Cisco recommends that you apply this Device Package during a maintenance window.


Procedure



NOTE: Apply this patch to all of your Cisco Unified CallManager servers, beginning with the publisher server and TFTP server.



When applying this Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully. A clusterwide reboot IS NOT required when running to update existing firmware/support.


For Cisco Unified CallManager 6.0, you must do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco Unified CallManager with Cisco Unified CallManager 6.0.


Using your web browser, login to the Cisco Unified Communications Operating System Administration web page

Under the Software Upgrades menu, select Install/Upgrade.

Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.

In the Available Software drop-down box, select the file you downloaded above, and click Next.

After validating the MD5 has the correct value, click Next.

In the Warning box, verify you have selected the correct firmware, then click Install.

Check that you received a Success message.



Note: In order to change the loads manually, you do NOT need to reinstall this Device Package. The new files will be present in the TFTP folder. Go to CCMAdmin->Device->Device Settings->Device Defaults and manually change the name of the load file (for specific device(s)) to the new load and click UPDATE.


Note: If you are rebooting the cluster, the next step does not need to be done.


The Cisco TFTP service now must be stopped and restarted on the TFTP server, then reset the affected devices for them to upgrade to the new load.


Hope this helps!

Rob



Rob Huffman Tue, 08/12/2008 - 13:36
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Travis,


You are most welcome my friend! Glad to be of some small help here.


Take care,

Rob

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