We had teh same problem before.
1: if you have logging turned on make sure it is connecting ie userid and password are good.
2: if you have trendmicro anti virus , it must be disabled before install. If you installed it with it running you will have to do a full remove and re-install
3: The cisco programmer of the tsp gave us a needed file that doesnt install with their setup. It is an updated version of the libeay32.dll and it must be 808kb. if your libeay32.dll is in the 600kb area your program will never work right, just google a new libeay32.dll and backup your orginal first.
hope this helps