On-Hold Ringback on UCM

Answered Question

Using UCM version 5.1.3 - need to know if there is a parameter or timer to set a ringback for callers put on hold. For example, if I put a call on hold and forget about them, after a set time limit (say 2 minutes), my phone rings again reminding me there is a caller on hold. Maybe ringback isn't the correct terminology.

Does this feature exist for version 5.1.3, and if so, where is it set?

Thanks,

robb

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Correct Answer by rob.huffman about 8 years 5 months ago

Hi Robb,

Just to add a note here;

The feature you want is called "Hold Reversion" The bad thing is that this feature is available on CCM 4.2/6.x and not CCM 5.x Have a look;

The Hold Reversion feature alerts a phone user when a held call exceeds a configured time limit. When the held call duration exceeds the limit, Cisco Unified CallManager generates alerts, such as a ring or beep, at the phone to remind the user to handle the call. The held call becomes a reverted call when the hold duration exceeds the configured time limit.

The types of alerts that are generated at the phone for reverted calls depend on the capabilities of the phone device. Cisco Unified Call Manager provides the following alerts when the hold reversion feature activates, depending on the capabilities of the phone and the firmware release that is installed.

The phone rings once or beeps once.

The status line briefly displays "Hold Reversion" for the reverted call at the user phone.

The LED next to the line button flashes continuously on the phone handset, like other alerting operations.

A "wobbling" handset icon displays for a reverted call.

From this CCM 4.2.3 doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008070e55c.html

This "Hold Reversion" feature is available on CCM 6.X as well!

Hope this helps!

Rob

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Chad Stachowicz Tue, 08/12/2008 - 13:22

Of course it exists and the timer is set under the System -> Serivce Parameters -> Call Manager.

I beleive it is under the clusterwide parameters, features.

HTH,

Chad

Correct Answer
rob.huffman Tue, 08/12/2008 - 13:41

Hi Robb,

Just to add a note here;

The feature you want is called "Hold Reversion" The bad thing is that this feature is available on CCM 4.2/6.x and not CCM 5.x Have a look;

The Hold Reversion feature alerts a phone user when a held call exceeds a configured time limit. When the held call duration exceeds the limit, Cisco Unified CallManager generates alerts, such as a ring or beep, at the phone to remind the user to handle the call. The held call becomes a reverted call when the hold duration exceeds the configured time limit.

The types of alerts that are generated at the phone for reverted calls depend on the capabilities of the phone device. Cisco Unified Call Manager provides the following alerts when the hold reversion feature activates, depending on the capabilities of the phone and the firmware release that is installed.

The phone rings once or beeps once.

The status line briefly displays "Hold Reversion" for the reverted call at the user phone.

The LED next to the line button flashes continuously on the phone handset, like other alerting operations.

A "wobbling" handset icon displays for a reverted call.

From this CCM 4.2.3 doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008070e55c.html

This "Hold Reversion" feature is available on CCM 6.X as well!

Hope this helps!

Rob

Chad Stachowicz Tue, 08/12/2008 - 14:41

I have only looked and done this feature ona 4.2 and 6.x, good one rob, a Plus 5 for sure!

Chad

rob.huffman Wed, 08/13/2008 - 05:13

Hi Robb,

You are most welcome my friend :) Glad to be of some small help here.

Take care,

Rob

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