08-12-2008 12:27 PM - edited 03-15-2019 12:34 PM
Using UCM version 5.1.3 - need to know if there is a parameter or timer to set a ringback for callers put on hold. For example, if I put a call on hold and forget about them, after a set time limit (say 2 minutes), my phone rings again reminding me there is a caller on hold. Maybe ringback isn't the correct terminology.
Does this feature exist for version 5.1.3, and if so, where is it set?
Thanks,
robb
Solved! Go to Solution.
08-12-2008 01:41 PM
Hi Robb,
Just to add a note here;
The feature you want is called "Hold Reversion" The bad thing is that this feature is available on CCM 4.2/6.x and not CCM 5.x Have a look;
The Hold Reversion feature alerts a phone user when a held call exceeds a configured time limit. When the held call duration exceeds the limit, Cisco Unified CallManager generates alerts, such as a ring or beep, at the phone to remind the user to handle the call. The held call becomes a reverted call when the hold duration exceeds the configured time limit.
The types of alerts that are generated at the phone for reverted calls depend on the capabilities of the phone device. Cisco Unified Call Manager provides the following alerts when the hold reversion feature activates, depending on the capabilities of the phone and the firmware release that is installed.
The phone rings once or beeps once.
The status line briefly displays "Hold Reversion" for the reverted call at the user phone.
The LED next to the line button flashes continuously on the phone handset, like other alerting operations.
A "wobbling" handset icon displays for a reverted call.
From this CCM 4.2.3 doc;
This "Hold Reversion" feature is available on CCM 6.X as well!
Hope this helps!
Rob
08-12-2008 01:22 PM
Of course it exists and the timer is set under the System -> Serivce Parameters -> Call Manager.
I beleive it is under the clusterwide parameters, features.
HTH,
Chad
08-12-2008 01:41 PM
Hi Robb,
Just to add a note here;
The feature you want is called "Hold Reversion" The bad thing is that this feature is available on CCM 4.2/6.x and not CCM 5.x Have a look;
The Hold Reversion feature alerts a phone user when a held call exceeds a configured time limit. When the held call duration exceeds the limit, Cisco Unified CallManager generates alerts, such as a ring or beep, at the phone to remind the user to handle the call. The held call becomes a reverted call when the hold duration exceeds the configured time limit.
The types of alerts that are generated at the phone for reverted calls depend on the capabilities of the phone device. Cisco Unified Call Manager provides the following alerts when the hold reversion feature activates, depending on the capabilities of the phone and the firmware release that is installed.
The phone rings once or beeps once.
The status line briefly displays "Hold Reversion" for the reverted call at the user phone.
The LED next to the line button flashes continuously on the phone handset, like other alerting operations.
A "wobbling" handset icon displays for a reverted call.
From this CCM 4.2.3 doc;
This "Hold Reversion" feature is available on CCM 6.X as well!
Hope this helps!
Rob
08-12-2008 02:41 PM
I have only looked and done this feature ona 4.2 and 6.x, good one rob, a Plus 5 for sure!
Chad
08-12-2008 02:53 PM
Hi Chad,
Thanks buddy! It's very hard to remember what's what with these versions thats for sure.
Take care,
Rob
08-12-2008 04:13 PM
Yep - agreed. That explains why it wasn't in the serviceability.
Thanks for the help!!
08-12-2008 04:14 PM
Exactly what I was looking for - Thanks Rob
Robb
08-13-2008 05:13 AM
Hi Robb,
You are most welcome my friend :) Glad to be of some small help here.
Take care,
Rob
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