HUM HTTP Status 500 - Apache Tomcat

Answered Question
Aug 12th, 2008

Dear All

One our CiscoWorks 3.0.1 running HUM on the same server we get the following error when we browse the following:

HUM >> Admin >> Purge Details

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException

com.cisco.nm.upm.jobmanager.UPMJobManagerImpl.getLatestJobInstance(UPMJobManagerImpl.java:1019)

com.cisco.nm.upm.admin.uii.action.ShowPurgeDetailsAction.perform(ShowPurgeDetailsAction.java:78)

org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)

org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)

org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:491)

javax.servlet.http.HttpServlet.service(HttpServlet.java:689)

javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

com.cisco.nm.cmf.util.AccessLogFilter.doFilter(Unknown Source)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.

How to solve this? This HTTP Status 500 is also seen on some other pages in RME/DFM.

Regards

Farrukh

I have this problem too.
0 votes
Correct Answer by Joe Clarke about 8 years 3 months ago

This is bug CSCso12407. It will be fixed in the upcoming HUM 1.0.1 release.

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Overall Rating: 5 (2 ratings)
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Farrukh Haroon Wed, 08/13/2008 - 10:37

Thanks once again, your presence on this forum is greatly appreciated.

Regards

Farrukh

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