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HUM HTTP Status 500 - Apache Tomcat

Farrukh Haroon
VIP Alumni
VIP Alumni

Dear All

One our CiscoWorks 3.0.1 running HUM on the same server we get the following error when we browse the following:

HUM >> Admin >> Purge Details

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException

com.cisco.nm.upm.jobmanager.UPMJobManagerImpl.getLatestJobInstance(UPMJobManagerImpl.java:1019)

com.cisco.nm.upm.admin.uii.action.ShowPurgeDetailsAction.perform(ShowPurgeDetailsAction.java:78)

org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)

org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)

org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:491)

javax.servlet.http.HttpServlet.service(HttpServlet.java:689)

javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

com.cisco.nm.cmf.util.AccessLogFilter.doFilter(Unknown Source)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.

How to solve this? This HTTP Status 500 is also seen on some other pages in RME/DFM.

Regards

Farrukh

1 Accepted Solution

Accepted Solutions

Joe Clarke
Cisco Employee
Cisco Employee

This is bug CSCso12407. It will be fixed in the upcoming HUM 1.0.1 release.

View solution in original post

2 Replies 2

Joe Clarke
Cisco Employee
Cisco Employee

This is bug CSCso12407. It will be fixed in the upcoming HUM 1.0.1 release.

Thanks once again, your presence on this forum is greatly appreciated.

Regards

Farrukh

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