All of my agents are getting stuck in a WORK state. This happened after performing a restart of the UCCX server. I tried restarting the queue and applications, but this didn't help. I did not perform a configuration change or update to the system.
This is what is happening:
1. Agents handle a call then hangup.
2. The agents are put into a WORK status by the system.
3. They stay in WORK status until they manually put themselves back into a READY state.
4. After manually putting themselves in READY they can receive calls again, but will get stuck in WORK status as soon as they hang up.
Normally there is a 15 second period that agents are in WORK status. Afterwords they are automatically put back into a READY status.
I am running IPCC Express Enhanced 4.0(5)_Build042