We have an ASA5550, ver. 7.1(2). When I connect to the Console port, it prompted for the user name and password. I entered the user name and password. Then, the cursor just stayed there. There was no error message. I rebooted the ASA and still got the same problem. I also entered a different user name and password and still got the same problem. I also changed the Console cable and still got the same error. Is there a way to fix the problem? Do you have any suggestions?
By the way, I did not see the green lights on the Console port. There were no lights on the Console port. Thanks.