Solved: CUE AA query

singh-ashok · ‎08-14-2008

Can a CUE Auto-Attendant work without any "Call-in Number" configured?

Is there any chance the system might play some default .wav files in the default AA script when all extensions are busy & the call is forwarded to Voice Mail?

Marwan ALshawi · ‎08-14-2008

u can make custimized msg

in the phon level u have the option to forward the when the line is budy and when no answer to a number which should be a voice mail number such as cue

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Marwan ALshawi · ‎08-14-2008

u have to have a number for voicemail to get it work

have a look at this link to understand it and will be helpful too

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a00804dfe88.shtml

good luck

please, if helpful rate

singh-ashok · ‎08-14-2008

Marwan,

Thanks for the reply. Is it possible for CUE Auto-Attendant to play a customized message saying " all lines are currently busy" when no one is answering the call?

Ashok.

Marwan ALshawi · ‎08-14-2008

u can make custimized msg

in the phon level u have the option to forward the when the line is budy and when no answer to a number which should be a voice mail number such as cue

singh-ashok · ‎08-14-2008

Marwan,

Thanks a lot. This helps a lot.

Regards,

Ashok.