2600s fail in inventory collection

scottwilliamson · ‎08-14-2008

Hi,

Inventory collection fails for a number of our 2651XMs with the error message "RICS0001:Internal Error, unable to process the collected data from the device.

The 2651s have a number of different IOS versions and there are other 2651s with these IOS versions that work ok with inventory collection, so I don't think it is due to IOS bugs.

I'm Running Ciscoworks 2.6 RME v4.0.5

Any Ideas folks?

Thanks

Scott

Farrukh Haroon · ‎08-14-2008

Did you try deleting the device and adding it again?

Regards

Farrukh

scottwilliamson · ‎08-14-2008

Hi Farrukh,

yes - I tried it with two of them but got the same result.

Thanks

Scott

Farrukh Haroon · ‎08-14-2008

I think you need a patch from Cisco TAC, have a look at this:

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Network%20Infrastructure&topic=Network%20Management&topicID=.ee71a02&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc17a0c

Regards

Farrukh

scottwilliamson · ‎08-15-2008

Hi Farrukh,

I've got an older version of RME - so would I need to upgrade first before attempting to apply patches?

Thanks Again

Scott

Farrukh Haroon · ‎08-15-2008

Please check the release notes of the patch for this.

Regards

Farrukh