Thank you for your response. We are looking for what specifically would kill call manager services. We located the actual services on Unity but that is windows based and a little more straight forward. Do you know what the Call Manager services start/stop ties out to in Linux? That is the string that we would tie out to the monitor.

Any idea? Please let me know.

And thank you again.

callmanager service can be stopped independently of other services. also you if any of the DB services go down any kind of change in the admin or CFA, EM, etc won't work so i would look at DB services also

HTH

java

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Hi Java,

I work with Vicky. Do you know what the name of the processes are? It's my understanding that the CLI is not the linux root. For example, I should be able to use "ps aux | grep callmanager". We need the process names to monitor the appropriate services using our Network Monitor. SNMP is already configured. Thanks!

John

sorry, i don't know the names of the actual processes. as you mention what you get is a secure CLI on which most linux commands won't work. you would need to get root access to find out the real names of the processes, but TAC only provides root access to apply workarounds for bugs or to perform troubleshooting

HTH

java

if this helps, please rate

OK, we will open a ticket with TAC. Thanks for your help.