7971G-GE on 4.1(3)sr1 CDP warning unable to save changes

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Aug 14th, 2008
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Hi. We just purchased a new 7971G-GE ip phone, and are unable to get passed the error message Cisco Discovery protocol CDP : switch Port: Warning! CDP should only be disabled on the Network Port if the phone is connected to non-switch.

For further details , consult the call Manager Administration guide.

when trying to update the phone's profile. Any idea on how to correct this bug? When you get the message, your choice is to OK and the window goes away, but at the end an error window comes up and the changes are not saved.


Running CCM 4.1(3)SR1


Any reponses would be appreciated.

Thanks

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Jaime Valencia Thu, 08/14/2008 - 13:15
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that is a bug, i don't have the ID handy right now but install the latest SR available and it will go away


HTH


java


if this helps, please rate

Rob Huffman Thu, 08/14/2008 - 14:42
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Hi Guys,


Jaime is most correct here :)


Here are two Bugs associated with this problem. Have a look;


CSCsi52910


All IP Phones are connected to Cisco Switches and have CDP enabled .

It does not matter If the third generation IP Phone is registered or not registered with call Manager.Message pops up on both the cases for all third generation IP Phones.


7940,7960 Phones does not have this problem.

Status

Fixed


Severity

5


Last Modified

In Last 3 Days


Product

Cisco Unified Communications Manager (CallManager)


Technology



1st Found-In

4.2(3)


Fixed-In

4.3(1.62)

4.3(1)SR1

4.2(3)SR2a

4.2(3)ES32

4.1(3)SR5

4.1(3)ES112

3.3(5)ES62



Related Bugs


CCMAdmin - CDP pop-up warning whenever phone updated

Symptom: CCMAdmin pops up CDP warning messsages whenever phone (7941, 7970 etc) is updated. Conditions: When phone is updated, with or without changes to the CDP flags. Workaround: Click ok on each warning message Further Problem Description:




CSCsi88338 Bug Details


Headline CCMAdmin - CDP pop-up warning whenever phone updated


Symptom: CCMAdmin pops up CDP warning messsages whenever phone (7941, 7970 etc) is updated.


Conditions: When phone is updated, with or without changes to the CDP flags.


Workaround: Click ok on each warning message


Hope this helps!

Rob



nalonsoamerex Thu, 08/14/2008 - 14:48
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It says it was fixed on 4.1(3)SR1 but that is not true at all.

Jaime Valencia Thu, 08/14/2008 - 14:53
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no it does not says that, you're misreading the info:


4.1(3)SR5

4.1(3)ES112


what you read was for 4.-->>3<<--.(1)SR1


+5 for you Rob for finding the bug =)


HTH


java


if this helps, please rate

nalonsoamerex Thu, 08/14/2008 - 15:03
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Oops got crossed eye there. Well, the phone is going back. We are not upgrading for just one phone. Thanks guys!

Jose Alfredo To... Thu, 05/19/2011 - 12:29
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Hi Rob,

End user is facing this issue (bug CSCsi52910) , with Cisco Unified CallManager System version 4.2(3) , Windows 2000 5.00.2195 service pack4.after installing ciscocm.4-2-3-DevPack-60.

after cheking the doc bug details in bug tool there some version where this issue is fixed.in.

4.3(1.62)
3.3(5)ES62
4.1(3)ES112
4.1(3)SR5
4.2(3)ES32
4.2(3)SR2a
4.3(1)SR1
3.3(5)ES69

Looking  the latest releases on download software the next are shown

4.2(3)SR4b

4.2(3)SR4a

4.2(3)SR3a

4.2(3)SR3

4.2(3)SR2b

4.2(3)SR2

4.2(3)SR1

4.2(3)

But any of them match with the options shown in bug tool that fixed the bug. (4.2(3) SR2a / 4.2(3)ES32)


Could I installed any of this releases in order to clear the bug???


regards

Rob Huffman Thu, 05/19/2011 - 12:34
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Hi Jose,


Yes, any of these versions should include the bug fixes


4.2(3)SR4b

4.2(3)SR4a

4.2(3)SR3a

4.2(3)SR3

4.2(3)SR2b



Cheers!

Rob


PS: don't forget that 4.2(3) is soon to be completely EoL so you may want

to download these versions now.

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