Unable to install UCCS Desktop Applications from Plugin screen

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Aug 15th, 2008
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When i try to installed one of the three available Unified CCX desktop applications i get the following error message :"This installation is not fully configured.See Product documentation for properly configuring your system".


However i am able to upload the script, create applications , assign a trigger to it. And dial the trigger nr. All works fine except that i am unable to install the desktop applications.


F.Y.I I am using Uccx 5.02 Build064


All help is appreciated.

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Chad Stachowicz Fri, 08/15/2008 - 07:06
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have you uploaded a seat license or just a port license? Sounds licensingish to me..


Chad

EDDY MULDER Fri, 08/15/2008 - 07:09
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When i go to the licensing page the following information is displayed.


Package: Unified CCX Premium


IVR Port(s): 20


Unified CCX Premium Seat(s): 10


High Availability Enabled: 1


Unified CCX Maximum Agents: 300


Must be enough i suppose.

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