Supervisor Desktop IPCC 3.5

Unanswered Question
Aug 15th, 2008

I have successfully installed supervisor agent software on my computer. I also have the team selection done.

Can anyone direct me on how to monitor a call for IP phone agents after selecting a particular agent? when I press the "Start Voice Monitor", there is definitely some activity going on, but I am unable to listen to conversation.

Have I missed anything?

Will rate all helpfull posts. Thanks.

I have this problem too.
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