Bulk Import

cplatt01 · ‎08-15-2008

I recently did a bulk import of users in from a CSV file. I set the Subscriber template to the a copy of the default subscriber. The import is successful, but when I attempt to login via the phone, I get 'invalid password', even though the template is set for the default to be 12345.

The only way to get the password accept, I have go into the Unity account and change the password manually. I even tried a bulk edit of the all the users' passwords, with no luck.

Has anyone else experienced this?

ranpierce · ‎08-15-2008

I haven't had this problem but I am thinking that it might have something to do with the password.

Are you able to create a new subscriber with that password through the SAWEB?

Are you able to change an exhisting subscriber to that password?

Just some ideas.

Randy

cplatt01 · ‎08-15-2008

Yes, I can create new users, I ultimately had to go into the database and change all the DTMFPasswords, as they were all blank.

ndehmer · ‎07-01-2009

Don't know if you have this fixed yet or not, but we ran into the same issue and apparently we were hitting bug CSCsr02403. We had to open up a command prompt on the unity server and change to the commserver\components directory and unregister the babelsvr.dll and then register it (regsvr32 /u babelsvr.dll and then regsvr32 babelsvr.dll) and that resolved our issue.