the Cisco Telephony call dispatcher cannot be started

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Aug 17th, 2008
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the TCD service cannot be started neither from control Center web page nor from windows services page.

what does it mean?

thanks for help .

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espereir Sun, 08/17/2008 - 22:51
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Hello Driss,

I have seen similar issues before and the problem was that the service was activated from Windows Services and not from the CCM Service Activation page; try these steps:

- Go to start >> Run.

- Enter "services.msc" and hit enter.

- Right-click the "Cisco Telephony Dispatcher" service, and change the startup method to Disabled and then hit OK.

- Go to the CallManager Administration page, choose Application > Cisco Unified CallManager Serviceability.

- Choose Tools > Service Activation.

- From the Servers pane, choose the server.

- Check the check box next to the Cisco TCD service.

- Click Update.

At this point, check if the service is running under the Control Center page (Tools >> Control Center).

Note: The Cisco Unified CallManager services do not start until you activate them by using Service Activation. Taken from the service activation link:

Hope this helps!

dbenattou Mon, 08/18/2008 - 03:19
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thanks for reply.

i have made what you said me but at the control center the service is still stopped and cannot be started .

is there any possibility to remove and reinstall this service again.


espereir Mon, 08/18/2008 - 09:20
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One last thing, have you checked if the passwords are synchronized? This might be a problem with the service password, please follow these steps during non-production hours (the procedure will restart all the Cisco services for all the CCM servers):

- On the Pub, go to Start >> Run >> type "adminutility" and hit OK.

- Enter the Administrator password and hit OK.

- Click on the "Options" Menu and select "Set New Password".

- Type the password twice and hit OK.

- On the warning, hit OK (at this point, all the services will be stopped and the passwords synchronization started.

- Wait ~2 minutes, the services will be started upon completion.

Please let us know how it goes!


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