ACD to Voice gateway

Unanswered Question
Aug 17th, 2008
User Badges:

My customer is connecting an ACD to a Cisco 2851 by one E1 card. The 2851 is the gateway to a SIP IVR.


ACD---E1----2851----SIP---IVR


Users dial number 7000 and phone calls are redirected from the ACD to the IVR via the 2851.


However, the IVR application needs to know the E1 channel of the call.


Is it possible to identify on the 2851 the channel where the phone call was received to the IVR (SIP)?


Thanks in advance


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.

Actions

This Discussion