CLID shown as CTI Port Number- IPCCX6.0 agent in received calls-Urgent

Unanswered Question
Aug 18th, 2008


In my setup of IPCCX 6.0 with CCM 4.3. the IP Phone has CCM extn(4 digit) as DID(7 digit) number(first line)

and a three digit extn as IPCCX extn(2nd line).

When the call gets routed to IPCCX extn, after the call is connected , I can see the CLID properly(when the parties are

talking) but once the call is ended, in the received calls number I see the CTI port number as the CLID instead of the called party number.

Can somebody suggest how this can be fixed.


I have this problem too.
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