We have the following configuration
HIPCC 7.0, CVP 3.1, CTI OS 7.0, CCM 4.1
We found reacently in Call Center agent pressing the new call button on the ip phones and wasting the time. Supervisor could able to see them on busy other state.
We have tried to remove the New Call button on the ip phone template but we could not able to remove since it is mandatory button for ip phone.
could you advise is there any way to remove new call button or when they press new call button cti should change their status to not ready state.