Hi Shan,

Using a call transfer step was my first thought, but this costumer recorded prompts for IPCC in a professional studio using a "known" public voice and using unity i will have to ear unity default message :"sorry extension....is not..." with different voice. Am i Correct?

Regards,

MC

You should be able to use those recorded prompts within Unity for the greeting. I don't have the audio settings sitting in front of me but I'm sure you can find them online or in the SRND.

The way to get them uploaded is via the Media Master bar on the Subscribers "greetings" page. Use the little black drop down button (I think it is a triangle) and you can use a file to get the greeting loaded.

Thanks,

Just one more question.

Costumer wants to do a survey (just one question) to see costumer service satisfaction after agent handle call. Press 1 for very satisfied or 5 for very unsatisfied with this service.

My Question is:

Agent have to transfer call to another IPCC Application at the end of CAll or what i have to do for after agent disconnect call, this call goes trought script to this survey question?

Thanks,

Best Regards

Once the call is answered by an agent you would have to send it back to a different application to run the survey.

Another way of doing it would also be a call transfer as above but send it to a Unity Interview Handler instead.

Hi,

Thanks.It could help next time. For now i have used a call redirect to unity.

Best Regards,

MC