08-18-2008 06:43 AM - edited 03-15-2019 12:41 PM
When I attempt to access the Unified CM Administration page on my Publisher - I enter the username/password and the page just sits there and I never authenticate.
However, I am able to SSH and gain access to my Unified CM OS Administration page.
TAC has not been helpful. We tried:
utils service restart Cisco Tomcat
utils reset_ui_administrator_password
We experience the same issue on the sub.
Any help would be appreciated.
08-18-2008 06:56 AM
what username are you trying to use to login..
Is it ccmadministrator or administrator?
08-18-2008 07:50 AM
We are using admin. TAC had me reboot the server. I didn't want to do this as we have had this problem before and I knew this would resolve it. I was hoping that before we rebooted we could find a root cause.
After rebooting, web access was available. Here is the CLI output after rebooting showing some form of db replication error.
First issued this command:
admin:utils dbreplication status
******************************************************************************** ********************
This command reads and writes database information from all machines and will ta ke quite some time...please be patient.
******************************************************************************** ********************
-------------------- utils dbreplication status --------------------
Error returned -1 at 1321
Error returned -1 at 802
command failed -- General Error (-1) (-1)
Output is in file cm/trace/dbl/sdi/ReplicationStatus.083700.out
admin:
Then issued the following command with the name of the file *.out:
admin:file view activelog cm/trace/dbl/sdi/ReplicationStatus.083700.out
SERVER ID STATE STATUS QUEUE CONNECTION CHANGED
-----------------------------------------------------------------------
g_cucm_ccm 2 Active Local 0
g_cucm_subscriber_ccm 3 Active Connecting 5640359
-------------------------------------------------
utils dbreplication status output
To determine if replication is suspect, look for the following:
(1) Number of rows in a table do not match on all nodes.
(2) Non-zero values occur in any of the other output columns for a table
(3) ***** PLEASE IGNORE MISMATCHES IN ReplicationDynamic TABLE *****
First a summary of replication servers and their server status is provided
options: q=quit, n=next, p=prev, b=begin, e=end (lines 1 - 20 of 23)
Error returned -1 at 1321
Error returned -1 at 802
command failed -- General Error (-1) (-1)
end of the file reached
options: q=quit, n=next, p=prev, b=begin, e=end (lines 21 - 23 of 23)
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