We are using UCCX 5.0(2) with CCM 5.1.
Our helpdesk manager wants a popup/notification to alert the agents when the call talk time exceeds 10 minutes.
Any suggestions how we can implement this requirement?
I have configured the CSQ and Agent thresholds in the Call Activity Tab under Enterprise Data in the Cisco Desktop Administration. However, the warning icons appear only in the cisco agent desktop, which the agent could have minimised during the talk time and hence not noticed by the agents.
Are there any better ways to alert the agents when the call exceeds a particular threshold time?