I'm noticing that sometimes while in ICD queue, there is MOH following the prompts (as should be) - and sometimes there is silence. I can repeat the same test, to the same group, and get opposite results.
Not only does this happen in queue, but also once the call is answered - it can be placed back and forth on hold, and sometimes there is MOH, and sometimes there is silence - all within the same phone call.
What comes to mind for you all, on this? What would you look at for the possible fix?
Normally, I think the MOH isn't working, but now that I'm hearing that it goes back and forth between MOH and Silence, I'm not sure what to think. Any ideas on what could make this happen?
Call Manager 4.2
Fixed audio source