QRT Function not available for 7961

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Aug 18th, 2008
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I have a local user that is not able to use the QRT reporting feature on his phone to log his dropped calls. The QRT options does not appear in the display. Please help, Chet

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Jaime Valencia Mon, 08/18/2008 - 11:31
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assign the phone a softkey template with the QRT option


HTH


java


if this helps, please rate

red73mustang Mon, 08/18/2008 - 12:10
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Thanks for the reply. I looked into changing the soft key settings, but how do I know which one allows for QRT logging?


Thanks, Chet

Jaime Valencia Mon, 08/18/2008 - 12:14
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go to the softkey templates and look for one that has the QRT softkey in the onhook and connected state or create your own, then assign it to the phone


HTH


java


if this helps, please rate

red73mustang Tue, 08/19/2008 - 06:15
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Issue somehow fixed itself. May have been a reboot of our voice gateway and I think deleting the device in CCM + re creating it may have also worked if tried. This topic should be considered closed


Thanks, Chet

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