I have a group of users (mix of 7960's and 7961's). I have a primary (Callrex) and a secondary (Cistera) call recording solution in place.
Since I upgraded from CCM 4.1.3 to CUCM 6.1.2, calls placed phone to phone on the 7961's are not being recorded. External calls work fine, and phone to phone calls work fine on the 7960's. Any suggestions?
My guess is that with CM6.1 all 7961 phones are using g.722 codec, which is automatically negotiated regardless of the region settings. Disable it by setting "Advertise G.722 Codec" to disabled