Troubleshoot syslog CWLMS 3.0 on Windows 2003

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Aug 19th, 2008
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have problems with Syslog,

When a try to subscribe, I get the error:


SLCA0126: Could not subscribe to the Collector.

1.Check whether the collector is running.

2.Make sure that SSL certificates are imported/exported correctly and process restarted.

3.Check whether the Certificates exported/imported are valid and have not expired.

4.Check whether SyslogAnalyzer process is running.


The SyslogAnalyzer its running, I have to start up manually.


Best regards!


thanks!

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Joe Clarke Tue, 08/19/2008 - 09:12
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What version of RME are you running?

Joe Clarke Tue, 08/19/2008 - 11:47
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Please post your SyslogAnalyzer.log, AnalyzerDebug.log, and SyslogCollector.log.

Joe Clarke Tue, 08/19/2008 - 12:12
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The first thing I noticed is that your system is not configured for US English which is not supported. I highly recommend you set the server's locale to US English.


Second, you appear to have an RME database connection problem. Please post the new pdshow output.

Joe Clarke Tue, 08/19/2008 - 14:10
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For some reason, the forum isn't letting me download these attachments, but the latest log had messages in Spanish.

Joe Clarke Wed, 08/20/2008 - 07:38
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Your RME database may be corrupt, or the password may need to be reset. First, try:


NMSROOT\bin\perl NMSROOT\bin\dbpasswd.pl dsn=rmeng


If, after restart Daemon Manager, you still have problems with syslog, and daemons like ICServer not starting, then you can either restore a known good LMS backup, or reinitialize the RME database. To reinitialize the RME database, do:


NMSROOT\bin\perl NMSROOT\bin\dbRestoreOrig.pl dsn=rmeng dmprefix=RME

expe_0626 Wed, 08/20/2008 - 12:40
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Hi jclarke!


NMSROOT\bin\perl NMSROOT\bin\dbpasswd.pl dsn=rmeng request me a password.

what type of password I will set?

anyone or something specific?


thanks a lot!!!

best regards


Joe Clarke Wed, 08/20/2008 - 12:58
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You can choose any password you want.

expe_0626 Thu, 08/21/2008 - 06:51
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Hi JCkarke!

I make the two procedures, but RME not start.

NMSROOT\bin\perl NMSROOT\bin\dbpasswd.pl dsn=rmeng

NMSROOT\bin\perl NMSROOT\bin\dbRestoreOrig.pl dsn=rmeng dmprefix=RME


Here, I attach the logs and the process when I restart the server.


Best regards!


many thanks!



Joe Clarke Thu, 08/21/2008 - 07:04
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Please post the new AnalyzerDebug.log.

expe_0626 Tue, 08/26/2008 - 11:36
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Hi jclarke!

any news? can you view de log file?

thanks!

best regards

Joe Clarke Tue, 08/26/2008 - 11:43
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The errors in this log stop at August 19, and the error is the same. It is also still in Spanish. Please change the locale on your server to US English and reboot before proceeding.


Once that is done, if the problem persists, open a TAC service request so they can access this server, and check database access directly.

expe_0626 Mon, 09/01/2008 - 05:11
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Jclarke

thaks for your collaboration

best regards

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