Hi Peeps, I'm fairly new to the world of IPCC and to that end need a little help...
Recent install of a new IPCC (Enhanced 5.0(2)) and CallManager 6.0 which I'm now currently supporting.
We have configured a couple of CSQ's to back each other up by dequeuing the call and offering to a secondary CSQ. But, we're noticing weird behaviour in our call stats for these two CSQ's. When a call is abandoned after going through both CSQ's the Call Abandoned stat for both will increment by 1. Is this normal behaviour as the call has been offered to both? Also, when a call has gone from one CSQ to the other the call Handled stat will also increment as it passes through each in turn. This is confusing by myself and the Supervisor.
Any explanation for the above behaviour?
Thanks in advance.