I am building a script in which in Non business hrs if a callers calls, he needs to record a message input his phone number. This whole emssage is then played to on call engineer and he returns the call.
Now if the caller hangs up in between, the information should still go to engineer.So I added onexception goto (ContactInactive.exception) contact enginner step.
This step works correctly when I leave message and end the message with the #. BUT if I dont press # but try disconnecting the phone the engineer is not contacted. When I added the exception it did it once but next test on it doesnot invoke the exepction.
Can anyone help?