Report for a route pattern

Unanswered Question
Aug 20th, 2008

Is there a way to get a report from CAR that would show the number of calls for a particular route pattern?

We have some route patterns that are routed to external IVRs. The call comes in on one of 5 PRI/T1 and then are routed out another port to the external IVRs.

The calls appear as Tandem calls when looking at calls for the month, but I would like to be able to pull a report for a particular route pattern or group of route patterns to see the total number of calls.



I have this problem too.
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Jaime Valencia Wed, 08/20/2008 - 07:22

no, CAR does not record on which route pattern the call was placed.



if this helps, please rate

DOUG DAVIDSON Wed, 08/20/2008 - 07:34

Does it not record it on where the call was received from? If I can see the route pattern that received the call that would give me what I need.


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