customer has CUCM 5.1(2 of them - publisher and subscriber). All the settings are set by the Cisco Unified CallManager CDR Analysis and Reporting Administration Guide, Release 5.0(1)
When customer generates report(User reports -> Bills-> Department), he is missing data from Jul 11 to Jul 31. After Aug 1 data exist.
Did anyone have the same problem? Do you have any suggestion what to do and how to prevent the same problem in the future?