Some Incoming calls to IPCCX 5.0 getting aborted. Pls help

Unanswered Question
Aug 21st, 2008
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Hi,


We have IPCCX 5.0(2) with CCM 5.1.


When I ran the historical reports for Aborted and Rejected Call report, I found that 2 calls were aborted with the reason "com.cisco.app.ApplicationTaskInactiveException".


I would like to know what does this reason mean and Is there anything I can do to prevent the calls getting aborted?


Also, I would like to know the difference between an abandoned call and an aborted call?


Many Thanks

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drolemc Wed, 08/27/2008 - 06:29
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This is looks like issue in session ID or JTAPI driver on the server or something in that direction Please verify the above things.


jonasmansson Wed, 08/27/2008 - 07:15
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Hi there,


I have got the same problem.

In my case the calls seems to be aborted after 33 minutes. Thats almost exact 2000 seconds. Is that just a coincidence?


How do I check the Session ID and the JTAPI driver mentioned in the post above?


/Jonas

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