Some Incoming calls to IPCCX 5.0 getting aborted. Pls help

araffill · ‎08-21-2008

Hi,

We have IPCCX 5.0(2) with CCM 5.1.

When I ran the historical reports for Aborted and Rejected Call report, I found that 2 calls were aborted with the reason "com.cisco.app.ApplicationTaskInactiveException".

I would like to know what does this reason mean and Is there anything I can do to prevent the calls getting aborted?

Also, I would like to know the difference between an abandoned call and an aborted call?

Many Thanks

drolemc · ‎08-27-2008

This is looks like issue in session ID or JTAPI driver on the server or something in that direction Please verify the above things.

jonasmansson · ‎08-27-2008

Hi there,

I have got the same problem.

In my case the calls seems to be aborted after 33 minutes. Thats almost exact 2000 seconds. Is that just a coincidence?

How do I check the Session ID and the JTAPI driver mentioned in the post above?

/Jonas