I'm attempting to do some capacity planning for the number of IVR ports needed for our call center. Is there a method to set up some type of monitor so that it can "watch" the number of IVR ports being used and send out an alert if it surpasses a threshold number? Or is there some type of "all IVR ports busy report" in the system? Or is there even an SNMP value that I could query on for this? The included realtime reports aren't really helpful because you'd have to watch them all day to determine what the port activity level is. Any feedback would be appreciated. Thanks.
I have this problem too.